Frequently Asked Question (FAQ)
What types of gemstones do you sell?
Our company sells both hard and soft gemstones, such as diamonds, rubies, emeralds, sapphires, and other gemstones.
Where do the gemstones in your company come from, and are they 100% natural?
The gemstones in our company primarily come from Cambodia, Sri Lanka, Tanzania, and Myanmar. They are 100% genuine natural gemstones.
How long does it take to deliver the goods after placing an order?
The delivery time depends on the shipping location. For both domestic and international shipping, we use trusted and reliable courier services. For international deliveries, we primarily use FedEx, Brinks, and Malca Amit. For domestic deliveries, we use Thailand Post EMS or express delivery services, which typically take about 2-5 business days.
Are your gemstones certified?
Our gemstones are certified by various laboratories, such as GRS and AIGS.
What payment methods are available?
For international customers, payment can be made via bank transfer only. For domestic customers, payments can be made through Bank Transfer or TT, which is a direct bank transfer system. (You can contact us for further information)
How can we track the status of our order?
Every shipment will have a tracking number attached. Once the goods are dispatched from our office, customers will receive an email with the tracking code. If you have any further questions, please feel free to contact our customer service team.
Where is your office located?
You can schedule an appointment to view the products in person at our office.
Phone: (+66) 2 266 8020-4
S.S. Agency (1998) Co., Ltd.
Bangkok Gem & Jewelry Tower, 19th Floor
322/43,45 Surawong Road,
Bangkok 10500, Thailand.